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GENERAL TERMS & CONDITIONS – CYCLING HOLIDAYS & BIKE RENTAL

These general terms and conditions apply to all agreements between FIETSCAT SL and the customer. They apply to all training camps, cycling holidays, and bike rentals.

By paying the deposit, the customer agrees to these general terms and conditions.

Liability and Reliability

FIETSCAT makes every effort to ensure your holiday is safe and enjoyable. However, participation is entirely at your own risk.

FIETSCAT is not liable for: theft damage illness or death accidents or falls changes to your trip The customer is fully responsible for any accidents or damage occurring during cycling activities. If you wish to be insured, you must arrange your own insurance. FIETSCAT can refer you to an insurer such as Europ Assistance.

The customer confirms having had the opportunity to inspect the equipment and verify that it is suitable for its intended use.

The Rental Bike

The bike is not insured. You are responsible for: damage theft

FIETSCAT is only responsible for normal wear and tear of:

• tires
• chain
• gears
• cables
• brake pads For any other damage: repair costs are charged to the customer if repair is not possible: the replacement value of the part must be paid

Costs:

• €25 per scratch that cannot be repaired
• €50 per hour for mechanic labor

Reporting obligation: Any damage or accident must be reported immediately The bike must always be inspected by FIETSCAT Failure to report = full replacement cost of the damaged part Theft: Bike: full purchase value

Accessories (bags, helmet, phone holder, etc.): full purchase value It is not allowed to repair or modify the bike yourself, except for: adjusting saddle height changing pedals

Support During the Trip

Technical assistance is only provided if:

• FIETSCAT organized the full trip and route
• you follow the planned route If you deviate from the route: no support is included any repair, transport, or pick-up costs are at your own expense You may still contact us for advice.

Bike Availability

If the booked bike is unavailable due to supply issues, FIETSCAT will provide a bike of comparable quality.

Rental Period

• Multi-day rental: Start: morning of the first rental day End: before 18:00 on the last day
• One-day rental: Start: 09:00 End: before 18:00

Collection the evening before is not possible due to logistics (cleaning, maintenance, preparation).

Bike Transport

FIETSCAT strongly recommends picking up the bike in person to allow proper adjustments. Delivery to accommodation is possible, but: proper adjustment cannot be guaranteed the customer must provide all specifications in advance It is not allowed to transport the bikes yourself any damage during transport in your own vehicle is your responsibility

Final Provision

By using FIETSCAT’s services, the customer confirms that they have read and agreed to these terms and conditions.